Privacy Policy

The type of information we collect.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect your information.

When you conduct a booking on our website, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated below only.

We collect your information for the following reasons:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and  support;

  • To be able to contact our guests and users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications when you use the contact form on this site. They store your data on secure servers behind a firewall. 

 

Our booking system is provided by Bedful who store information pertinent to your booking. To view their privacy policy click here.

All direct payment gateways offered by Wix.com and used by Wardley Hill Campsite adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Wardley Hill Campsite uses Stripe a third party platform to collect payment information. Their privacy policy can be found here.

How we may communicate with you.

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about the campsite, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

How we  use cookies and other tracking tools.

The following cookies are used on this website: 

Cookie Name                                          Life Span                Purpose

svSession                                                Permanant            Creates activities and BI

hs                                                             Session                   Security

incap_ses_${Proxy-ID}_${Site-ID}       Session                    Security

incap_visid_${Proxy-ID}_${Site-ID}     Session                    Security

nlbi_{ID}                                                 Persistant Cookie    Security

XSRF-TOKEN                                          Persistant Cookie    Security

smSession                                              2 weeks                    Identify logged in site members

Google analytics are used to track website visitor behaviour. Their policies can be viewed here.

How you can withdraw your consent for us to use your data. 

If you don’t want us to process your data anymore, please contact us at info@wardleyhillcampsite.com or send us mail to: Wardley Hill Campsite, 88 Yarmouth Road, Kirby Cane, Bungay, Suffolk, NR35 2PJ.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@wardleyhillcampsite.com or send us mail to: Wardley Hill Campsite, 88 Yarmouth Road, Kirby Cane, Bungay, Suffolk. NR35 2PJ.