The type of information we collect.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect your information.

When you conduct a booking on our website, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated below only.

We collect your information for the following reasons:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and support;
To be able to contact our guests and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications when you use the contact form on this site. They store your data on secure servers behind a firewall.

Our booking system is provided by Bedful who store information pertinent to your booking. To view their privacy policy click here.

All direct payment gateways offered by Wix.com and used by Wardley Hill Campsite adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Wardley Hill Campsite uses Stripe a third party platform to collect payment information. Their privacy policy can be found here.

How we may communicate with you.

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about the campsite, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

How we use cookies and other tracking tools.

The following cookies are used on this website:

Cookie Name Life Span Purpose

svSession Permanant Creates activities and BI

hs Session Security

incap_ses_${Proxy-ID}_${Site-ID} Session Security

incap_visid_${Proxy-ID}_${Site-ID} Session Security

nlbi_{ID} Persistant Cookie Security

XSRF-TOKEN Persistant Cookie Security

smSession 2 weeks Identify logged in site members

Google analytics are used to track website visitor behaviour. Their policies can be viewed here.

How you can withdraw your consent for us to use your data.

If you don’t want us to process your data anymore, please contact us at info@wardleyhillcampsite.com or send us mail to: Wardley Hill Campsite, 88 Yarmouth Road, Kirby Cane, Bungay, Suffolk, NR35 2PJ.

APP PRIVACY POLICY

Wardley Hill Campsite built the Wardley Hill Campsite app as a Free app.

This service is provided by Wardley Hill Campsite at no cost and is intended for use as is. This page is used to inform app users regarding our

policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our

Service, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information

with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

Activities / Booking Login

When using the app you have the ability to login with an existing username and password created when making a booking with us. Our

app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app

experience to your booked holiday.

The app or connected web service does not store your username and password in any form

Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine

This data is completely cleared when you use the logout feature found in the app

This data is completely cleared when you use the clear data feature found in the app

Push Notifications

The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you

wish.

Notifications can be disabled when logging into the app for the first time

Notifications can be disabled at anytime by navigating to the settings section of the app

Notifications can be disabled at anytime outside of our app using your devices operating system

Analytics

The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.

We do not report on any sensitive or identifiable information in regards to your booking or user

Analytics can be disabled at anytime by navigating to the settings section of the app

Third Parties

The app does use third party services that may collect information used to identify you. Third party service providers used by the app

policies:

Google Play Services - https://policies.google.com/privacy

Google Analytics Firebase - https://firebase.google.com/support/privacy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@wardleyhillcampsite.com or send us mail to: Wardley Hill Campsite, 88 Yarmouth Road, Kirby Cane, Bungay, Suffolk. NR35 2PJ.